Privacy Policy

Introduction

At Obsidian Forge Valor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification
• Travel and reservation preferences
• Special requests and dietary requirements

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage data and cookies
• Location information (with your consent)

How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and providing hotel services
• Personalizing your experience and preferences
• Communicating with you about your stay and our services
• Processing payments and preventing fraud
• Improving our services and website functionality
• Complying with legal obligations and regulations
• Marketing communications (with your consent)

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted partners who assist in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Emergency Situations: To protect the safety of our guests and staff

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Secure data storage and backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

Under applicable privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, please contact our Privacy Officer using the information below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors determining retention periods include:

• Duration of your relationship with us
• Legal and regulatory requirements
• Legitimate business interests
• Dispute resolution needs

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.